Privacy Policy

Last updated: June 2026

This policy explains how RelayFront handles information when it answers calls and messages for a business.

What we process

• Caller details the AI collects to do its job: name, phone number, the reason for the call, and appointment details. These are stored so the business can follow up, and shown in the business's private dashboard.
• Call/chat transcripts of the conversation, kept so the business can review what happened and so we can improve quality.
• Business configuration you provide (hours, services, FAQ).

How it's used

• To answer calls, book appointments, take messages, and notify the business.
• Conversation text is sent to our AI provider (Anthropic) to generate responses; it is processed to produce the reply and is not used to train their models.
• We do not sell personal information.

Retention & security

• Recent bookings, messages, and transcripts are retained for the business's reference; older records are rotated out. A business can request deletion of its data at any time.
• Access to a business's dashboard requires a private key.

Sensitive / regulated data

If a business operates in a regulated field (e.g. healthcare), it is responsible for its own obligations. Contact us about a Business Associate Agreement and data-minimization options where applicable.

Contact

[email protected].